Proses refund yang mudah difahami.
1. Pembayaran berganda
Jika transaksi yang sama dicaj lebih daripada sekali akibat isu teknikal, pengguna boleh meminta semakan dan refund bagi caj berganda yang disahkan.
2. Bayaran berjaya tetapi servis tidak aktif
Hubungi kami terlebih dahulu untuk pemulihan pengaktifan PRO. Jika servis tidak dapat diberikan selepas semakan, refund boleh dipertimbangkan berdasarkan rekod transaksi.
3. Pertukaran fikiran
Bayaran bagi tempoh PRO yang telah diaktifkan biasanya tidak dikembalikan hanya kerana pengguna berubah fikiran. Hak pengguna di bawah undang-undang yang terpakai tetap dihormati.
4. Cara memohon
Email bio@tuju.to dengan email akaun, tarikh pembayaran, jumlah dan sebab permohonan. Jangan hantar password, OTP atau credential bank.
5. Tempoh semakan
Permohonan akan disemak berdasarkan status payment gateway dan rekod akaun. Jika refund diluluskan, tempoh kredit semula bergantung pada kaedah bayaran dan penyedia pembayaran.
A refund process that is easy to understand.
1. Duplicate payments
If the same transaction is charged more than once due to a technical issue, users may request a review and refund for a verified duplicate charge.
2. Successful payment but service not activated
Contact us first so we can restore PRO activation. If the service cannot be delivered after review, a refund may be considered based on the transaction records.
3. Change of mind
Payments for an already activated PRO period are generally not refundable solely because a user changes their mind. Applicable consumer rights remain respected.
4. How to request
Email bio@tuju.to with your account email, payment date, amount and reason. Never send your password, OTP or banking credentials.
5. Review period
Requests are reviewed against payment gateway status and account records. If approved, the time for funds to be returned depends on the payment method and payment provider.